Grievances and Appeals
Please read below for information regarding filing a grievance or appeal with the Certification Committee.
If you have been denied certification based on any of the following, you may file an appeal with the Certification Committee within 3 months of the notice of denial:
Started but did not complete the Certification Program within the allotted time period
Completion of Certification Program was halted due to payment owed
Completed the Certification Program but did not pass the final assessment and/or the final interview
If you meet any of the above, please follow this procedure within 3 months of the denial date in order to appeal your certification:
Send a letter or email to the Certification Committee, stating the reason for denial and your reason for the appeal. Please be as specific as possible with your appeal so we may do our best to resolve the issue.
Please attach any evidence to support your claim. If emailing, use Word and/or PDF documents.
If you did not complete the program within the allotted time period, please state what the issue was (personal, technical, problem with the mentor, other) and how you might like to see this issue resolved (be given more time to complete the program, file a claim for reimbursement of a portion of your payment, other).
If payment is owed, include the balance due as a money order or certified check. Please contact us if you wish to pay your balance through our online payment processing system.
If you did not pass the final assessment and/or interview, please state clearly why you feel you would pass if given another opportunity to do so.
Include your name, email address, and phone number with your appeal.
If your certification has been revoked, you may file an appeal with the Certification Committee within 3 months of the notice of revocation. Please follow the procedure below if this is the case:
Send a letter or email to the Certification Committee, stating the reason for denial and your reason for the appeal. Please be as specific as possible with your appeal so we may do our best to resolve the issue.
Please attach any evidence to support your claim. If emailing, use Word and/or PDF documents.
Include your name, email address, and phone number with your appeal.
All appeals and grievances will be reviewed by the Certification Committee and determinations will be made within 60 days of receipt of all necessary documents. A Determination Letter will be sent, via email, to the originator.
If you are uncertain as to whether or not you wish to file a formal grievance and would like to communicate with the Committee about an issue, please use our Contact Form.
Thank you.